Shipping Policy for Hydrojug
Order Processing and Fulfillment
At Hydrojug, we prioritize getting your order to you as quickly as possible. Typically, your order will be processed within 24 business hours. Please note, during major sales events and holidays, processing may extend to 5-10 business days before your order ships.
Domestic Shipping
We ship throughout the United States using USPS or UPS as our carriers. Once your order has been fulfilled and handed over, you will receive a tracking number to monitor its delivery.
- Standard shipping usually takes 3-5 business days to arrive after processing.
- Expedited shipping options are available at checkout and generally deliver within 1-3 business days, depending on your location.
- For orders over $54.99, Hydrojug offers standard shipping completely free.
Shipping Fees
Shipping fees are calculated and displayed during checkout before you complete your purchase, reflecting your selected shipping method and destination.
International Shipping
We also ship internationally. Shipping times, costs, and customs processes vary based on destination countries. Please be aware that international orders may incur import duties or taxes, which are the responsibility of the customer. We recommend checking with your local customs authorities before placing an international order.
Receiving and Reporting Issues
If your package arrives damaged, please notify us within 7 days of delivery. Make sure stickers and tags are still attached, and send a photo of the damage through our contact page. We will work promptly to resolve the issue.
If your tracking shows your package as delivered but you haven’t received it, first check with neighbors, your building's mailroom, or your local post office. Sometimes delivery status updates appear a day early. If you still cannot locate your package after a few days, contact us for assistance.
Our Commitment
Hydrojug strives to ship every order quickly and safely. Once your order leaves our facility, we do our best to assist you if any problems arise during transit.
Store Contact
For questions about this policy, contact us at dunnavantmccleese373@hotmail.com.